Contact Us
We're a small team, and a real person reads every message — no bots, no runaround. Whether you have a question before you buy, need a hand with an order, or just want to tell us how a tool is working out, we'd love to hear from you.
Email us
The quickest way to reach us is by email: support@caldova.net
We answer every email personally, usually within 1 business day (Monday to Friday). If you write over the weekend, we'll get back to you first thing Monday.
How we can help
- Before you order — questions about a product, sizing, materials, or which tool is right for you or someone you're buying for
- About an order — where it is, shipping times, or a change of address (just reach out before it ships)
- Returns & replacements — if something isn't right, see our Returns & Refunds Policy, or email us and we'll sort it out
- Anything else — feedback, a kind word, or an idea for a tool you wish existed
A note on shipping
Our tools typically arrive in 8–12 business days in the US, and 9–14 business days internationally. You'll get a tracking number by email the moment your order ships. Full details are on our Shipping Policy page.
Thank you for visiting Caldova — comfort for hands that make and do.